Subscriptions Cancellation and Refunds

This policy applies to paid Quantx Services sold directly by Quantx. Store purchases and separately negotiated business orders are identified below. Contact support@getquantx.com for billing support. Mandatory consumer rights apply regardless of this policy.

1. What is offered at checkout

Before you pay, checkout identifies the product, price and currency, taxes or tax treatment, billing interval, start date, included usage, usage limits or rates, renewal behavior, minimum commitment if any, and cancellation method. It identifies any feature dependent on supported hardware, network participation, or regional availability. Research projections and proposed pricing are not checkout offers.

A label such as "unlimited" or "uncapped" may be used only with clear, consistent disclosure of any applicable fair-use, concurrency, model, capacity, and safety limits. We will not describe a materially limited benefit as unlimited by hiding the limit in this policy.

2. Authorization and renewals

A subscription renews for the interval disclosed at checkout unless you cancel before the next charge becomes due. The exact renewal date and amount or calculation are shown in Settings, under Account, Billing, Manage billing. Recurring charges require express informed authorization; the acceptance record identifies the offer version and terms presented. We send a purchase confirmation and any renewal or trial reminders required by applicable law.

We do not treat accepting the general Terms, joining a waitlist, or storing a payment method as authorization for recurring billing. New paid add-ons and auto-replenishment require the authorization applicable to that purchase.

3. Trials promotions and changes

A trial offer states its duration, included access, whether a payment method is required, when it converts, the recurring price, and how to cancel before a charge. A free waitlist is not a trial that converts to a subscription. Promotional discounts state their eligibility and end date; the price after the promotion is disclosed before enrollment.

Plan changes take effect as disclosed when requested. Any immediate charge, credit, prorated amount, or effect on usage must be visible before confirmation. We give advance notice of renewal-price changes as required, and obtain additional agreement where required. We do not apply a price increase retroactively to a completed paid period.

4. Canceling a direct subscription

Cancel through Settings, under Account, Billing, Manage billing. The process identifies the affected plan, stops its future renewals, shows the final access date, and confirms cancellation in a durable message. You do not need to accept a new offer or complete a survey to cancel. If the online path fails or you cannot sign in, contact support@getquantx.com using information sufficient to identify the subscription; do not send full payment-card details.

Unless the offer or law provides otherwise, cancellation stops future renewal while access continues through the current paid period. Cancellation does not erase an account, exported files, or valid usage charges already incurred. Deleting an app alone does not reliably cancel a subscription. The account-deletion flow must explain and address any linked subscription rather than leave you with undisclosed ongoing billing.

5. App store subscriptions

If Apple, Google, or another identified seller bills you, manage renewal through that seller's subscription controls. The purchase screen and receipt identify the billing party. Store refund and billing procedures apply subject to mandatory law, and we assist with service issues within our control. Deleting a Quantx account does not necessarily stop a store-managed renewal; the deletion flow explains the required store action and provides support.

We do not state that a store can exclude a consumer's mandatory remedies or that all store purchases are automatically refundable. Use the current store process linked in apple.com/support/billing or support.google.com/googleplay.

6. Usage based API and credits

API and other metered charges use the rates, units, rounding, measurement point, and billing schedule disclosed in getquantx.com/pricing. The treatment of canceled, retried, failed, and duplicated requests is failed and canceled requests are not counted, and duplicated retries are counted once. Applicable spend caps and overage authorization are free accounts are blocked at 500 AI actions per month until the next month or an upgrade, and are never charged automatically. A technical budget display is not a guaranteed hard cap unless it is implemented and expressly sold as one.

Any prepaid credit offer identifies eligible uses, expiration, refund rights, transferability, and balance treatment before purchase. Credit terms are not applicable, because Quantx does not currently sell prepaid credits. Do not purchase credits based on an assumed cash value or future mesh reward. Auto-top-up is off unless separately authorized, with the trigger and charge amount shown in advance.

7. Refunds and statutory rights

Our additional voluntary refund policy for direct purchases is a full refund on request within 7 days of your first Power charge, by contacting support@getquantx.com; renewals are not refunded but you keep access until the period ends. This policy must identify the eligibility window, request method, and exclusions before purchase. It does not limit remedies for unauthorized billing, duplicate charges, non-delivery, defective performance, or other matters where law provides rights.

For an approved refund, we normally return funds through the original payment route unless another lawful method is agreed. Timing depends on the payment provider and required legal deadlines. We do not promise a bank-posting date outside our control. If a material paid service is discontinued, we apply the rights required by law and any applicable prepaid-period remedy.

Consumers in jurisdictions with withdrawal, cooling-off, digital-content, or consumer-guarantee rights retain them. If starting a digital service during a withdrawal period affects those rights, any legally necessary express request and acknowledgment must be collected in the purchase flow, rather than presumed from this policy.

8. Billing disputes suspension and records

Report a billing error to support@getquantx.com with the account and transaction reference. Any preferred reporting period does not shorten a statutory deadline or payment-provider dispute right. We investigate in good faith and do not require you to waive legal remedies to obtain an ordinary refund review.

For failed payments, we may send notices and suspend paid access after a reasonable opportunity to resolve the issue, except where fraud or security requires prompt action. Any collection or late charge must be lawful and disclosed. We retain billing and consent records under the Privacy Policy. Account cancellation is not conditioned on admitting liability for a disputed charge.